Terms & Conditions

We are so delighted you have decided to place an order with us!  Please read the following important terms and conditions before you buy anything on our website.

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Summary of some of your key rights:

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.

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The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following:

up to 30 days: if your products (other than meat or meat box orders) are faulty, then you can get a refund;

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

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This contract sets out:

• your legal rights and responsibilities;

• our legal rights and responsibilities; and

• certain key information required by law.

In this contract:

• ‘We’, ‘us’ or ‘our’ means Ben Hanley trading as Nomadic Farmers and

• ‘You’ or ‘your’ means the person using our site to buy products from us.

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If you would like to talk to us about any aspect of this contract, please contact us by:

email at info@nomadicfarmers.co.uk

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Who are we?

I am Hanley Contracting, a sole trader and my trading address is based at SP4 trading as ‘Nomadic Farmers’.

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1. Introduction

1.1 If you buy products on our site you agree to be legally bound by this contract.

1.2When buying any products you also agree to be legally bound by:
1.2.1 specific terms which apply to certain products. If you want to see these specific terms, please visit the relevant webpage for the products.
1.2.2 our website terms and conditions [and any documents referred to in them];

The above documents form part of this contract as though set out in full here.

 

2. Your privacy and personal information

2.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

2.2 Our Privacy Policy is available here

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3. Ordering products from us

3.1 Below, we set out how a legally binding contract between you and us is made.

3.2 You place an order on the site by pre-ordering or  clicking on the ‘buy now’ button. 

3.2.1 When you place your order at the end of the online checkout process by clicking on the pay now button, buy now, or pre-order button, we will acknowledge it by email. This acknowledgement does mean that your order has been accepted, see below.

3.2.2 We may contact you to say that we do not accept your order. This is typically for the following reasons:

a) the products are unavailable;

b) we cannot authorise your payment; or

c) there has been a mistake on the pricing or description of the products.

3.2.3 We will only accept your order when we email you to confirm this or deliver the products, whichever happens earlier. At this point a legally binding contract will be in place between you and us.

3.2.4 Once you have clicked on the ‘buy now’ or ‘pre-order’ button, paid for your order or received pre-order confirmation, we will be in contact by email to check delivery address details and confirm delivery cost, or any other additional bespoke aspects to your order.  Once we have received your confirmation of these details, we shall send you an email confirming receipt. And from the time that email is sent you will have 48 hours to amend [or cancel] your order.  After 48 hours your order will go into production and you will no longer have the right to amend [or cancel] it]. If your order is made less than 48 hours prior to delivery, you forfeit your right to amend [or cancel] your order, and this will be at our discretion. If your order is a pre-order, we cannot cancel your order once in production, however we may need to amend the exact details of what’s included in your box or otherwise agreed. This is due to the fact the amount of each cut of meat we receive from the butcher is not an exact science. We do our best to communicate your options in the product description, or by email and we may need to contact you in advance of delivery to advise of any changes or substitutions we may need to make.

3.3 If you are under the age of 18 you may not buy any products from the site.

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4. No Right to cancel this contract.

4.1 As all of our pre-order products are bespoke and made to order you do not have any right to cancel this contract under consumer protection legislation. For any other products or orders this will be at our discretion depending on when you placed your order due to the nature of the products we offer.
 

5. Delivery

5.1 We only deliver our products to addresses in the UK, within an hour radius of our base in Netheravon, Wiltshire. We won’t deliver over an hour, but if you’re desperate for our meat, we can always meet somewhere convenient for both parties. Please see our rough area we will deliver too. 

5.2 We personally deliver our products. If you want to see your delivery options, visit our webpage [insert the URL of or link to the relevant webpage, delivery info] before you place your order.

5.3 The estimated date for delivery of the products is set out in our confirmation email.

5.4 If something happens which:

5.4.1 is outside of our control; and

5.4.2 affects the estimated date of delivery;

we will let you have a revised estimated date for delivery of the products.

5.5 Delivery of the products will take place when we deliver them to the address that you gave to us.

5.6 Unless you and we agree otherwise, if we cannot deliver your products within 30 days, we will:

5.6.1 let you know;

5.6.2 cancel your order; and

5.6.3 give you a refund.

5.7 If nobody is available to take delivery, please contact us using the contact details at the top of this page.

5.8 You are responsible for the products when delivery has taken place. In other words, the risk in the products passes to you when you take possession of them.

5.9 We may deliver your products in instalments, but we would let you know in advance if this is the case.

 

6. Payment

6.1 We accept payment by Bank Transfer, Stripe and any other method of payment you agree with us.

6.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the products is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

6.3 The price of the products:

6.3.1 includes VAT at the applicable rate; 

and

6.3.2 does not include the cost of delivery; for delivery options see our webpage [insert URL or link to relevant webpage].

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7. Nature of the products

7.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the products:

7.1.1 are of satisfactory quality;

7.1.2 are fit for purpose;

7.1.3 match the description, sample or model;

7.2 The packaging of the products may be different from that shown on the site.

7.3 While we try to make sure that:

7.3.1 all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 3% in such weights, sizes and measurements; and

7.3.2 the colours of our products are displayed accurately on the site, the actual colours that you see on your computer, mobile phone or other device may vary depending on the monitor that you use.

7.4 [If we can’t supply certain products we may need to substitute them with alternative products of equal or better standard and value. In this case:

7.4.1 we will let you know if we intend to do this but this may not always be possible; and

7.4.2 you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

7.5 We may discontinue or modify products at any time without prior notice.

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8. Faulty products

8.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from suppliers of products, you can find out more from Citizens Advice on their website www.citizensadvice.uk or call them on 03454 04 05 06.

8.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015. You may also have other rights under common law.

8.3 Please contact us using the contact details at the top of this page, if the products we supply are faulty and you wish to discuss with us the possibility of:

8.3.1 us replacing the products;

8.3.2 a price reduction; or

8.3.3 a refund.

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9. End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

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10. Limit on our responsibility to you

10.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:

10.1.1 losses that:

a) were not foreseeable to you and us when the contract was formed; or

b) that were not caused by any breach on our part;

10.1.2 business losses; and

10.1.3 losses to non-consumers.

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11. Entire Agreement

These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, assurance or warranty given by or on behalf of me which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

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12. Disputes

12.1 We will try to resolve any disputes with you quickly and efficiently.

12.2 If you are unhappy with:

12.2.1 the products;

12.2.2 our service to you; or

12.2.3 any other matter;

please contact us as soon as possible.

12.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, and either of us want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this contract.

1. The laws of England and Wales will apply to this contract.